Support

We answer within two business days.

Questions, a look that didn't turn out right, a subscription problem, or a request about your data — write to privacy@runwaycue.com and tell us what you were doing and which iPhone or iPad you use. A screenshot helps.

Common questions

How do I delete my account?

In the app: Me › Delete account. This removes your account, saved looks, photos, polls and subscription record from our systems. You can also email privacy@runwaycue.com. Deleting your account does not cancel an App Store subscription; cancel that in Settings › your name › Subscriptions first.

How do I cancel or change my subscription?

Subscriptions are managed by Apple: Settings › your name › Subscriptions › RunwayCue. To get back a plan you already bought on a new device, open the paywall and tap Restore Purchases.

My look didn't generate, or the person doesn't look like me.

Use a clear, well-lit photo of you standing, full length, with your whole body in frame. Tap Try another for a fresh take. If it keeps failing, email us the time it happened.

Why do I see ads?

The Free tier shows ads. Standard and Max have none. You can also watch an ad to earn an extra look for the day.

What happens to my photo?

See the Privacy Notice. In short: your photo is sent to our servers and to the AI providers named there, only to make your look, and you can delete it and your account at any time.

Report a problem with content

Tell us at privacy@runwaycue.com with a link to the look or poll, and we will review it.